Shipping policy

All orders are prepared and shipped by Laboratoire Larima ltée, the exclusive distributor of Akileine products in Canada, and delivered anywhere in Canada.

1. Processing time

Orders are processed Monday to Friday, excluding statutory holidays. An order received before noon (Eastern Time) is generally shipped the same day or the next business day; allow at most two (2) business days for processing. You receive a confirmation email with the tracking number as soon as the parcel is handed to the carrier.

2. Shipping within Canada


Carrier	Canada Post (Expedited Parcel)
Delivery time	2 to 7 business days after shipping, depending on the destination
Shipping cost	$11.99 for any order under $100
Free shipping	On any order of $100 or more (amount calculated before taxes)

Shipping costs are shown in the cart and summarized before you confirm your order. Delivery times are those of Canada Post and may be longer for remote regions, the North and the territories, as well as during peak season (November–December) or exceptional weather conditions.

3. Shipping to the United States


Carrier	DHL Express
Delivery time	2 to 5 business days after shipping
Shipping cost	Calculated at checkout based on the weight of the parcel
Duties and taxes	Included in the prices shown. No additional charges will be requested on delivery.

Prices shown for delivery to the United States include applicable customs duties and taxes; no separate "duties" line appears at checkout and nothing is collected when the parcel is delivered.

4. Other destinations

For now, we ship only to Canada and the United States. Akileine products are distributed in many other countries; visit the Laboratoires Asepta website to find the distributor for your region.

5. Aerosol products

Some products (pressurized sprays) are subject to transport restrictions. They ship by ground only, which may add a few days to the delivery time for some destinations.

6. Shipping address

Check your address carefully before confirming your order. We cannot change the address once the parcel has shipped. A parcel returned by the carrier because of an incorrect or incomplete address, or left unclaimed, will be reshipped at your expense or refunded less the shipping costs.

7. Tracking, delays, lost or damaged parcels

The tracking number sent by email lets you follow your parcel at any time. If the parcel has not been delivered within ten (10) business days of shipping, write to us at info@akileine.ca: we will open an investigation with the carrier and either reship your order or refund it if the parcel is declared lost.

If the parcel arrives damaged, take photos of the packaging and its contents and write to us within five (5) days of receipt; see our returns and refund policy for the next steps.